Dino-Lite Not Working - Windows Device Manager Error Codes 10, 19, 28, 39, 43

Problem Statement / Symptoms:

The Dino-Lite microscope is not functioning when connected to a Windows PC. This issue is indicated by an error message in the Device Manager.

Error Message Displayed:

The specific error messages you might encounter are:

Code 10: "This device cannot start. (Code 10)"

Full Error Message: "This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Code 19: "Windows cannot start this hardware device… (Code 19)"

Full Error Message: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.³ (Code 19)"

Code 28: "The drivers for this device are not installed. (Code 28)"

Code 39: “Windows cannot load the device driver for this hardware... (Code 39).”

Full Error Message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Code 43: "Windows has stopped this device because it has reported problems. (Code 43)"

How to Connect Your Dino-Lite Properly:

Many error codes can arise from improper connection of the Dino-Lite to your computer. Certain issues can be resolved quickly by first ensuring the device is connected correctly.

Always connect the Dino-Lite directly to an available USB port on your computer. Connecting via a USB extension cable, splitter, hub, or docking station may lead to low power and slow data speed issues, which can manifest as various error codes. The Dino-Lite requires a significant amount of power over the USB bus, so it is recommended that it does not share ports on the same USB bus with similar high-demand power or data devices such as printers, scanners, webcams, spinning disk drives, and solid state drives. It can typically share connections on the same USB bus with lower-demand devices like mice, keyboards, and flash drives.  

Possible Causes:

The inability of your Dino-Lite to function and the corresponding error codes in Device Manager typically point to one of two main categories of issues:

Code 10: This error usually indicates a hardware-related problem with the USB connection. Potential causes include:

• A damaged or malfunctioning USB port on the computer.
• If the Code 10 error persists even when connected directly to different USB ports on the same or a different PC, it strongly suggests a hardware failure within the Dino-Lite itself.

Code 19, 28, 39, or 43: These errors generally indicate a problem with the Dino-Lite's driver installation or Windows security settings that might be interfering with the installation or loading of the device driver. This can be due to:

• Drivers being blocked by Windows security features.
• Issues with Core Isolation, Memory Integrity, or Driver Signature Enforcement settings on Windows.

Step-by-Step Solutions:

Follow these steps to attempt to resolve the issue based on the error code you are seeing:

If you are seeing Error Code 10:

1. Try a different USB port: Disconnect the Dino-Lite and plug it into a different USB port directly on your computer.
2. Test on another computer: If possible, connect the Dino-Lite to a different Windows PC to see if it is recognized and functions correctly.
3. Check the USB cable: Ensure the USB cable connecting the Dino-Lite to your PC is securely attached at both ends and is not visibly damaged. Try a different USB cable if available.
4. Hardware Failure: If the Code 10 error persists across different USB ports and even on a different computer, the Dino-Lite device likely has a hardware failure and may require repair or replacement.

If you are seeing Error Code 19, 28, 39, or 43:

1. Manually Reinstall the Device Driver:

   • Open Device Manager. You can do this by searching for "Device Manager" in the Windows search bar.
   • Look for the Dino-Lite device in the list. It might be listed under "Imaging devices," "Other devices," or have a yellow exclamation mark next to it.
   • Right-click on the Dino-Lite device and select Uninstall device.
   • In the confirmation dialog, check the box that says "Delete the driver software for this device" if it is present.
   • Click Uninstall.
   • Restart your computer.
   • Go to the Dino-Lite Downloads page and download the Windows driver for your specific Dino-Lite model.
   • Once the download is complete, run the installer to manually install the driver.
   • After the driver installation, reconnect your Dino-Lite to the computer. Windows should now recognize and configure the device.

2. Check Core Isolation and Memory Integrity:

   • Search for "Core isolation" in the Windows search bar and open the Core isolation settings.
   • Toggle the Memory integrity setting to Off.
   • Restart your computer.
   • Try installing or using the Dino-Lite again.

Important: We highly recommend not disabling the Memory integrity feature permanently, as it provides important security benefits for your system.

1. Check Driver Signature Enforcement:

   • Open Settings and go to Update & Security.
   • Click on Recovery.
   • Under Advanced startup, click Restart now.
   • After your PC restarts to the "Choose an option" screen, go to Troubleshoot > Advanced options > Startup Settings.
   • Click Restart.
   • After your PC restarts again, you will see a list of startup options. Press 7 or F7 to select Disable driver signature enforcement.
   • Windows will now start with driver signature enforcement disabled. Try installing or using your Dino-Lite.

Important: This is for troubleshooting purposes only. It is generally recommended to keep driver signature enforcement enabled for security reasons.

Expected Outcome:

After following the appropriate troubleshooting steps, your Windows PC should recognize the Dino-Lite device without any errors in the Device Manager, and you should be able to use the Dino-Lite software to view and capture images or videos.

What to Do If the Problem Persists:

If the problem persists after following these steps, please contact our technical support team, providing them with details of the error code, the steps you have already tried, and your Windows operating system version.