Troubleshooting DinoCapture 2.0 Installation on Windows

Problem Statement / Symptoms

This article addresses two common problems users may encounter when trying to install DinoCapture 2.0 on a Windows PC.

1. Windows prevents the installation of DinoCapture 2.0
2. The DinoCapture 2.0 installation process starts but is automatically aborted before completion. 

Error Message Displayed

Problem 1: Windows prevents the installation of DinoCapture 2.0 and displays the following prompt:

“Your PC’s settings only let it install verified apps from the Store”

Problem 2: When attempting to install DinoCapture 2.0, the installation process starts but is automatically aborted before completion.

Feature transfer error
Feature: Must Component
Component: Files1
File: C:\Program Files (x86)\DinoCapture 2.0\
Error: Access is denied.

Possible Causes

Problem 1: This prompt appears when your Windows settings are configured to only allow the installation of applications from the Microsoft Store.

Problem 2: This error occurs because the user account running the DinoCapture 2.0 installer does not have the necessary administrator privileges to write files to protected system folders like C:\Program Files (x86)\. Windows restricts access, which causes the installation to fail.

Step-by-Step Solutions

Here are the solutions for the two identified installation problems:

Solution for Problem 1: Windows prevents installation of unverified apps

• Click on your Windows Start menu.
• Open Settings (the gear icon).
• Click on Apps.
• Under the section labeled “Choose where to get apps”, click the dropdown arrow.
• Select Allow apps from anywhere. This setting will permit the installation of applications from any source, including the DinoCapture 2.0 installer.

Solution for Problem 2: "Feature transfer error" / "Access is denied"

To resolve this issue, the DinoCapture 2.0 installer needs to be run with administrator rights. The steps to do this depend on whether you are using a personal PC or a computer managed by an organization.

For Users on a Personal PC:

You can manually grant administrator privileges to the installer using one of the following methods:

• Right-Click Method:
  • Locate the DinoCapture 2.0 installer file.
  • Right-click on the installer file.
  • From the context menu that appears, select "Run as administrator".
  • If a User Account Control (UAC) prompt appears asking "Do you want to allow this app to make changes to your device?", click "Yes".
  • The DinoCapture 2.0 installation process will now start with administrator privileges. Follow the on-screen instructions to complete the installation.
• Keyboard Shortcut Method:
  • Locate the DinoCapture 2.0 installer file.
  • Press and hold down the Ctrl and Shift keys simultaneously.
  • While holding down these keys, double-click the DinoCapture 2.0 installer file.
  • If a User Account Control (UAC) prompt appears, click "Yes".
  • Proceed with the DinoCapture 2.0 installation.

For Users in an Organization:

If your computer is managed by your company's IT department, you likely do not have the necessary administrator rights to install software.

• Contact your IT department or technical support team.
• Explain that you need to install DinoCapture 2.0 and are encountering an "Access is denied" error, which indicates that administrator privileges are required to proceed.
• Request their assistance in running the installer with administrator rights or having the software installed by them.

Expected Outcome

After successfully applying the appropriate solution:

Solution 1: You will be able to run the DinoCapture 2.0 installer without Windows blocking it due to app source settings. The installation should proceed normally.

Solution 2: DinoCapture 2.0 will install completely without the "Feature transfer error" or "Access is denied" message. You should be able to launch and use the application.

Important Note

Administrator privileges are typically only required during the installation process of DinoCapture 2.0. Once the software is successfully installed, it can usually be run by a standard user account without needing administrator rights.

What to Do If the Problem Persists

If you continue to experience issues installing DinoCapture 2.0 after following these troubleshooting steps, please contact our support team. Provide them with detailed information about the problem you are still encountering and the steps you have already attempted to resolve it.